One son of a client wrote: “Absolutely wonderful support. Gives me peace of mind knowing that Mum has the best possible care from amazing carers. They allow Mum to have her independence but I also know that she is safe. Since Mum has had the support, she seems much happier.” 

Another said: “A very caring and ‘can do’ attitude with my husband. All of them are friendly and cheerful. The admin team is really helpful and considerate, providing extra hours when needed. My husband is able to trust all the carers on his team.” 

The carers support people in their homes in and around Newcastle-under-Lyme as well as those residing in the Belong village apartments to live independently, with the achievement recognising their outstanding performance assisting older people with one-to-one personal care, housekeeping, food preparation, as well as running errands, helping with excursions and offering companionship.

Clients also have the option to take advantage of the Experience Days day care service at their local Belong village, for which the team can help with transport.

Andrew Shield, head of operations at Belong at Home, said: “We are very pleased that the hard work and dedication of our teams is recognised by our customers and their families, and we are grateful for their feedback – it really is encouraging. They are the experts in what they need, and we are privileged to support them to live their lives as independently as they can.”